Payment Policy
Effective Date: February 7, 2025
Welcome to RoyalDiamondGlow! By using our website and making a purchase, you agree to the terms and conditions of this Payment Policy. Please take the time to read this document carefully to understand how we handle payments, billing, and related services.
At RoyalDiamondGlow, we strive to make your shopping experience seamless, secure, and transparent. This Payment Policy is designed to explain how we process payments, the methods we accept, and your responsibilities during the checkout process.
1. Accepted Payment Methods
We offer several secure payment methods to ensure that your transaction is convenient and hassle-free. The following payment methods are accepted:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: A secure, online payment method
- Apple Pay and Google Pay: For quick and easy payments directly from your device
- Bank Transfers: Available for larger transactions, subject to approval
- Gift Cards and Store Credits: Can be used for purchases, subject to the terms and conditions of the gift card or store credit
Please note that we may add or remove payment methods based on our partnerships with payment processors or customer demand.
2. Currency and Pricing
All transactions on RoyalDiamondGlow are conducted in USD (United States Dollar). The prices listed on our website are final and include applicable taxes (where applicable). If you are purchasing from outside the United States, your payment will be processed in USD, and currency conversion charges may apply based on your payment provider’s policies.
3. Order Confirmation and Payment Authorization
Once you submit your order, you will receive an order confirmation email, which includes the details of your purchase. Please note that this email is not an acceptance of your order but simply an acknowledgment that we have received it.
After your payment details are verified and authorized, we will process your order and send a shipment confirmation email with tracking details. If there are any issues with your payment or order, we will notify you via email or phone.
4. Payment Authorization and Processing
RoyalDiamondGlow works with trusted third-party payment processors to handle all transactions securely. When you enter your payment information, it is securely encrypted using industry-standard encryption protocols, such as SSL (Secure Socket Layer), to protect your sensitive data.
We may perform a pre-authorization check on your payment method to verify that the funds are available for the transaction. This check may take up to 48 hours, and the authorization will be completed before we finalize your order.
5. Failed Payments and Order Cancellation
If your payment fails or is declined by your bank, credit card company, or payment provider, we will notify you immediately via email or phone. You will be asked to provide an alternative payment method to complete your order.
In cases where the payment cannot be completed or we are unable to process the payment after multiple attempts, RoyalDiamondGlow reserves the right to cancel your order. If your order is canceled due to payment issues, we will issue a full refund if your payment was processed but no goods were shipped.
6. Fraud Prevention
To protect you and ourselves from fraud, we may conduct additional verification checks for certain orders. This could include, but is not limited to, contacting you directly to confirm the details of the order, verifying the identity of the payment card holder, and ensuring that the billing address matches the one provided by your payment provider.
In the event of suspected fraudulent activity, we reserve the right to cancel the order and may report the incident to the relevant authorities.
7. Security and Privacy
Your security and privacy are a top priority for RoyalDiamondGlow. All sensitive information, including credit card numbers and personal details, are processed through secure and encrypted channels. We do not store your credit card information on our servers. For more details about how we handle your data, please refer to our Privacy Policy here.
We also comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws to protect your personal data.
8. Taxes and Additional Charges
Depending on your location, sales tax may be applicable to your purchase. This tax will be automatically calculated during the checkout process based on your shipping address. If applicable, this will be clearly shown in your final order summary.
Please note that customs duties or import taxes may apply to international shipments and are the responsibility of the customer. RoyalDiamondGlow is not responsible for any additional charges that may occur due to customs regulations in your country.
9. Refunds and Adjustments
If you cancel your order or return an item, the refund will be issued to the same payment method used for the original purchase. Please note that refunds may take 5-10 business days to be processed, depending on your bank or payment provider. For more details, please refer to our Refund and Return Policy here.
10. Payment Disputes and Chargebacks
In case of a dispute or chargeback initiated by your payment provider, we will work with you to resolve the issue. However, if the chargeback is determined to be invalid, you may be responsible for any fees or costs incurred due to the dispute. We reserve the right to take appropriate actions if we believe that a chargeback was filed without cause.
11. Changes to Payment Methods or Policy
RoyalDiamondGlow reserves the right to modify or update this Payment Policy at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use our website and make purchases after changes are posted, you agree to the updated terms.
12. Customer Support and Contact Information
If you have any questions or concerns regarding your payment, billing, or any issues related to transactions on our website, please don’t hesitate to contact us. We are here to assist you!
Email: info@royaldiamondglow.com
Phone: 917-621-6388
Address: 3197 Duncan Avenue, New York, New York, United States
Thank you for choosing RoyalDiamondGlow. We look forward to providing you with a secure, easy, and satisfying shopping experience.
Thanks for shopping with us!
