Sales Policy
Effective Date: February 7, 2025

At RoyalDiamondGlow, we are committed to providing high-quality products and an excellent shopping experience. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website. By completing a purchase on RoyalDiamondGlow, you agree to the following policies.

1. Product Availability and Pricing

  • Product Availability: While we strive to keep our product inventory up to date, we cannot guarantee product availability at all times. If a product you have ordered is out of stock or unavailable, you will be notified as soon as possible, and your order will be either refunded or substituted with an available product of equal value, based on your preference.
  • Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. Taxes, shipping, and handling fees are additional charges and will be added to the total cost at checkout. Prices may vary depending on the product type, size, and availability.

2. Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirming your purchase. This email is not an acceptance of your order but an acknowledgment that we have received your request.
  • Order Acceptance: Your order will be processed and shipped once payment has been successfully verified. We reserve the right to refuse or cancel any order at our discretion, especially in cases of pricing errors, fraudulent activity, or other unforeseen circumstances.

3. Payment Methods

We accept a variety of payment methods, including:

  • Major credit cards (Visa, MasterCard, American Express, Discover).
  • PayPal.
  • Other secure payment methods as specified during checkout.

Payment must be made in full before an order is processed. In case of payment failure or errors, we will contact you for resolution. If the issue persists, the order will be canceled, and the transaction will not proceed.

4. Shipping and Delivery

  • Shipping Rates: Shipping costs are calculated at checkout based on the destination, order size, and shipping method selected. For international orders, additional shipping fees may apply.
  • Processing Time: Orders are typically processed and shipped within 1-3 business days after payment is confirmed. However, please allow up to 5 business days for processing during peak seasons or promotional events.
  • Delivery Time: Delivery times vary based on your location and the shipping method chosen. Domestic orders generally take between 3-7 business days. International shipping may take longer, depending on customs processing times.
  • Tracking: Once your order is shipped, you will receive a tracking number via email. Please use this number to track the status of your shipment.

5. Returns and Exchanges

We want you to be satisfied with your purchase from RoyalDiamondGlow. If for any reason you are not happy with your order, please refer to our Refund and Return Policy here.

  • All returns must be processed within 30 days from the date of purchase.
  • Products must be returned in original, unused condition to qualify for a refund or exchange.
  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

6. Customer Support

If you have any questions or concerns about your order, our products, or our policies, please contact us using the following methods:

7. Order Cancellations

If you wish to cancel your order, please contact us immediately. Once your order has been processed and shipped, we are unable to cancel or modify the order. If the cancellation request is made before shipment, we will refund the full amount to the original payment method.

8. Gift Cards

  • Gift cards can be used as payment for any item on the RoyalDiamondGlow website. They are not refundable and cannot be exchanged for cash. If a gift card is lost or stolen, please contact us immediately, and we will assist you in resolving the issue.

9. Sales Tax

Sales tax will be applied to all orders where applicable, based on the shipping address provided during checkout. Tax rates vary by state or country and will be calculated during the checkout process.

10. Limitation of Liability

  • RoyalDiamondGlow is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
  • We do not accept responsibility for any delays, damages, or losses caused by third-party delivery services or force majeure events.

11. Changes to Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. By continuing to use our website and make purchases, you agree to be bound by the updated policy.

12. Compliance with AdSense Policies

As part of our commitment to maintaining a safe and secure shopping experience, we adhere to all Google AdSense guidelines and policies. We do not engage in any practices that violate the program’s terms and conditions.

Thank you for choosing RoyalDiamondGlow for your jewelry needs. We value your business and are dedicated to providing you with top-quality products and exceptional customer service.

Contact Information:

Thank you for shopping with us!