Refund and Return Policy
Effective Date: February 7, 2025

At RoyalDiamondGlow, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with your order, please refer to our detailed Refund and Return Policy below. We aim to make the process as smooth and transparent as possible.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of purchase.
  • The product must be unused, unworn, and in its original condition, with all tags and packaging intact.
  • The item must be purchased directly from RoyalDiamondGlow through our website (royaldiamondglow.com).

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom or personalized items (e.g., engraved products).
  • Gift cards.
  • Final sale items or clearance products, as specified on the product page.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@royaldiamondglow.com or call us at 917-621-6388 to request a return authorization (RA) number. Be sure to include your order number and the reason for the return.
  2. Return Authorization: Once we approve your return request, we will send you instructions on how to return your item. Returns sent without an RA number will not be processed.
  3. Packaging the Return: Ensure the product is securely packaged in its original packaging to prevent damage during transit. We recommend using a tracked shipping service to return your item, as RoyalDiamondGlow is not responsible for lost or damaged returns.
  4. Shipping Costs: The customer is responsible for the shipping costs associated with returns, unless the product was defective or incorrect.

4. Refund Process

Once we receive your returned item and confirm its condition, we will process your refund. The refund will be issued to the original payment method within 5-10 business days. Please note that shipping charges are non-refundable.

  • Defective or Incorrect Items: If you receive a defective or incorrect item, we will cover the return shipping costs and provide you with a full refund or replacement, depending on your preference.
  • Partial Refunds: In some cases, only a partial refund may be granted (e.g., if the item shows signs of use or damage).

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@royaldiamondglow.com or 917-621-6388. We will work with you to resolve the issue by offering a full refund, replacement, or store credit, based on your preference.

7. Late or Missing Refunds

If you have not received a refund after 10 business days, please:

  • Check your bank account again.
  • Contact your credit card company or bank, as it may take some time before the refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@royaldiamondglow.com.

8. Gift Returns

If you received an item as a gift and would like to return it, please contact us directly for assistance. We will offer a gift credit or exchange for a similar product.

9. Final Sale Items

Items marked as “Final Sale” on the product page are not eligible for return or refund. Please review the item description carefully before making your purchase.

10. International Returns

If you are returning an item from outside the United States, please note that the customer is responsible for any customs fees, duties, or taxes that may be incurred during the return process.

11. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please don’t hesitate to contact our customer service team:

Email: info@royaldiamondglow.com
Phone: 917-621-6388
Address: 3197 Duncan Avenue, New York, New York, United States

Thank you for shopping with RoyalDiamondGlow. We appreciate your business and strive to ensure you have the best shopping experience possible.