Shipping Policy
Effective Date: February 7, 2025
At RoyalDiamondGlow, we are committed to ensuring that your shopping experience is as smooth and convenient as possible. Our Shipping Policy is designed to provide transparency about how we handle the delivery of your products and to answer any questions you may have regarding shipping methods, costs, and timelines. By making a purchase on our website, you agree to the terms outlined in this policy.
1. Shipping Locations
We are proud to offer shipping to customers across the United States and internationally. Our shipping network ensures that you can receive your RoyalDiamondGlow purchases no matter where you are. Shipping rates and delivery times vary depending on the destination.
2. Processing Time
All orders are processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed, you will receive a shipping confirmation email with tracking information so that you can monitor your package’s journey.
3. Shipping Methods and Delivery Times
We offer various shipping methods to accommodate your needs. The available shipping options will be presented to you during the checkout process, and you can select the one that suits your preferences.
- Standard Shipping (3-7 business days): This is our most affordable option and typically delivers within 3-7 business days depending on the delivery location.
- Expedited Shipping (2-3 business days): For faster delivery, this service typically arrives in 2-3 business days.
- Express Shipping (1-2 business days): If you need your order urgently, choose our express service for 1-2 business day delivery.
- International Shipping: We also offer international shipping, with delivery times ranging from 7-21 business days depending on the destination country and customs processing times.
Please note that delivery times are estimates and may vary depending on factors such as weather conditions, holidays, or delays caused by third-party carriers. While we strive to meet these delivery estimates, we cannot guarantee exact delivery dates.
4. Shipping Costs
Shipping costs are calculated based on your shipping address, the weight and size of the items, and the shipping method you choose. The shipping fee will be clearly displayed during the checkout process, so you will know the exact amount before completing your purchase. We offer free standard shipping on orders over $100 within the United States.
For international orders, shipping costs may vary, and customs duties or import taxes could apply depending on your country’s regulations. Please note that these charges are the responsibility of the buyer.
5. Packaging
We take great care in packaging your order to ensure that your items arrive in perfect condition. All products are securely packed in RoyalDiamondGlow branded packaging. If your order contains multiple items, they may be shipped in separate packages depending on size and availability.
6. Tracking Your Order
Once your order has been dispatched, we will send you a tracking number via email. You can use this tracking number to monitor the status of your shipment directly on the carrier’s website. If you do not receive your tracking information or if you encounter any issues tracking your package, please contact our customer service team.
7. Lost, Stolen, or Damaged Items
While we take every precaution to ensure that your items arrive safely, we understand that issues may arise during shipping. If your order is lost, stolen, or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and offer a solution, which may include a replacement or refund.
If your package is marked as “delivered” but you have not received it, please check with neighbors or local postal services. In case the package cannot be located, please contact our customer support team, and we will assist you in filing a claim with the carrier.
8. Address Changes and Order Modifications
Once an order is placed and processed, we are unable to make changes to the shipping address. To avoid any delivery issues, please double-check your shipping details during checkout.
If you notice any errors with your shipping address after completing your order, please contact us immediately, and we will do our best to assist you. However, once your order has been shipped, we are unable to redirect it to a different address.
9. Customs Duties and Taxes (International Orders)
For international shipments, customs duties, taxes, and import charges may apply upon arrival in your country. These charges are the responsibility of the customer and are typically collected by the shipping carrier. We recommend checking with your local customs office to determine any additional fees before placing your order.
RoyalDiamondGlow is not responsible for any delays or additional fees caused by customs or import restrictions in your country.
10. Undeliverable Packages
In the event that a package is undeliverable due to an incorrect address, unclaimed packages, or refusal of delivery, the package may be returned to us. If the item is returned to us, we will notify you, and you will be responsible for any additional shipping charges to resend the package.
11. Shipping Restrictions
Some products may be restricted for shipment to certain destinations due to legal or logistical reasons. We reserve the right to refuse or cancel orders that cannot be fulfilled based on shipping restrictions. If we are unable to fulfill your order, we will contact you and provide a full refund.
12. Shipping Policy Changes
RoyalDiamondGlow reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use our website and make purchases after changes are posted, you agree to the updated policy.
13. Customer Support
If you have any questions regarding shipping, delivery times, or need assistance with your order, please don’t hesitate to reach out to our customer service team. We are here to ensure that your shopping experience is as smooth and enjoyable as possible.
Contact Us:
Email: info@royaldiamondglow.com
Phone: 917-621-6388
Address: 3197 Duncan Avenue, New York, New York, United States
Thank you for choosing RoyalDiamondGlow. We look forward to delivering your stunning jewelry with the care and attention you deserve.
Thanks for shopping with us!
